Measuring the Business Impact of AI
Join us for an executive roundtable exploring how retailers can connect AI performance to the outcomes that matter—from faster fulfillment and lower costs to improved productivity and customer experience.
Connecting AI investment to the retail outcomes that matter.
Getting AI into retail business process is just the beginning.
The bigger challenge is knowing whether it is actually making a differnece.
Is AI reducing the time it takes to process a return? Is it improving fulfillment? Is it helping customers service teams resolve issues faster? Is it reducing the cost of doing business or improving the customer experience?
For many retailers, the answer isn't clear.
AI systems are often measured on technical performance, while the business metrics the matter - conversion, cost-to-serve, productivity, fulfillment, shrink and customer experience - remain disconnected.
Join us for an exclusive roundtable exploring how retailers can connect I performance to the outcomes that matter - from faster fulfillment and lower costs to improved productivity and customer experience.
What We'll Discuss
- How retailers are measuring the impact of AI across their operations
- Connecting AI performance to process and business metrics
- Identifying unexpected outcomes from AI in production
- Moving from measuring AI activity to measuring AI impact
- Creating a clearer business case for scaling AI investment
From AI Investment to Business Impact
Retailers are investing in AI across personalization, demand forecasting, inventory optimization, fulfillment, and customer service.
But knowing how many AI initiatives are running isn't enough.
The real value comes from understanding what those initiatives are changing.
Faster processes. Lower costs. Better experiences. More efficient operations.Stronger commercial outcomes.
To achieve this, technology and business teams need a shared view of how AI is influencing the processes and metrics that drive the business.
Dynatrace and Microsoft help organizations connect technology performance with business outcomes - giving teams greater visibility into how AI is performing and the impact it is having across the business.
Join the Conversation
A focused discussion for retail leaders responsible for AI, technology, digital transformation, operations, and business performance.
Share your experiences, hear how peers are measuring AI impact, and explore how to build a stronger connection between AI investment and business value.
Register your interest below.