Blue Yonder Reimagining Returns: Driving Efficiency and Customer Satisfaction

Abstract:

Returns have become a significant challenge for retailers, impacting profitability and customer satisfaction. This dinner event, taking place at The Skylark, New York, brings together industry leaders to discuss strategies for reimagining the returns process. Learn how to reduce costs, improve efficiency, and create a seamless returns experience for customers.

Discussion Points:

• The Impact of Returns on Retail Operations: Explore the challenges and costs associated with managing returns.
• Creating a Frictionless Returns Experience: Discuss strategies for improving the customer returns journey across all channels.
• Optimizing Returns Processes: Explore how to streamline return processing, reduce costs, and increase efficiency.
• Turning Returns into Revenue: Discuss strategies for maximizing the value of returned goods through resale, refurbishment, or recycling.
• Leveraging Technology for Returns Management: Explore the role of technology in optimizing returns processes and enhancing customer experiences.