Blue Yonder Reimagining Returns: Transforming the Retail Experience

Abstract:

Returns have traditionally been a costly and frustrating aspect of retail. This roundtable brings together industry leaders to discuss strategies for reimagining the returns process and transforming it into a competitive advantage. Learn how to optimize returns management, enhance customer experiences, and drive operational efficiency.

Discussion Points:

• The Impact of Returns on Retail Operations: Discuss the challenges and costs associated with managing returns.
• Creating a Frictionless Returns Experience: Explore strategies for improving the customer returns journey across all channels.
• Optimizing Returns Processes: Discuss how to streamline return processing, reduce costs, and increase efficiency.
• Turning Returns into Revenue: Explore strategies for maximizing the value of returned goods through resale, refurbishment, or recycling.
• Leveraging Technology for Returns Management: Discuss the role of technology in optimizing returns processes and enhancing customer experiences.