Coveo Enhancing Customer Experiences through Generative AI: Strategies and Best Practices

Abstract: At Harris' Steakhouse in San Francisco, industry leaders will convene to explore the transformative potential of Generative AI in enhancing customer experiences. Delve into the changing landscape of customer expectations and identify areas for improvement in delivering connected experiences. Participants will also uncover strategies to enable employees to deliver personalized customer service and maximize the benefits of Generative AI on service KPIs. With a focus on best practices and risk mitigation in deploying Generative AI, this event promises actionable insights for organizations looking to stay ahead in the evolving customer-centric landscape.

Discussion Points:

1. Evolution of Customer Expectations: Understanding shifts in customer expectations and strategic responses by industry peers.
2. Improving Delivery of Connected Experiences: Identifying opportunities for enhancing connected experiences and optimizing customer touchpoints.
3. Enabling Personalized Customer Service: Strategies to empower employees with tools and technologies for delivering personalized customer service.
4. Maximizing Generative AI Impact on Service KPIs: Exploring areas where Generative AI can have the most significant impact on service KPIs and operational efficiency.
5. Best Practices in Deploying Generative AI: Minimizing risks and ensuring successful deployment of Generative AI, including considerations for AI strategy development and vendor selection.