Coveo Enhancing Customer Service with GenAI: Elevating Support Experiences and Driving Value

Abstract:

In today's competitive landscape, delivering exceptional customer service is paramount. Generative AI (GenAI) presents a groundbreaking opportunity to revolutionize customer service and support experiences. This roundtable will bring together executives and leaders in customer service, support, and digital experience functions to discuss the potential of GenAI in elevating customer interactions. We will explore how GenAI can streamline support processes, enhance self-service options, and provide personalized experiences that drive customer satisfaction and loyalty. Join us to uncover strategies for leveraging GenAI to improve support functions and bring significant value to your customer service operations.

Discussion Points:

• The potential of GenAI to transform customer service and support experiences
• Strategies for implementing GenAI in support processes
• Enhancing self-service options with GenAI
• Personalizing customer interactions using GenAI
• Measuring the impact of GenAI on customer satisfaction and operational efficiency