Coveo Harnessing Gen AI: Elevating the eCommerce Customer Journey

Abstract: In this exclusive event, at The Skylark, New York, industry experts will delve into the transformative potential of Generation AI (Gen AI) in eCommerce. Participants will discover innovative strategies for profit-driving product discovery, personalized digital experiences, and leveraging emerging technologies like AI to enhance customer journeys. From optimizing merchandising processes to delivering tailored recommendations, learn how AI can revolutionize eCommerce and maximize profitability.

Discussion Points:

1. Exploring profit-driving strategies for product discovery and personalization in eCommerce.
2. Understanding the impact of personalized digital experiences on customer engagement and conversion rates.
3. Strategies to profitize every digital interaction through AI-driven merchandising processes.
4. Leveraging emerging technologies like AI to drive hyper-personalization and enhance the customer journey.
5. Case studies and examples of successful implementation of AI in eCommerce for improved profitability and customer satisfaction.