Coveo Harnessing Generative AI for Service and Support

We are hosting an exclusive virtual roundtable with Coveo, bringing together leaders to explore the benefits and challenges of integrating Generative AI within customer service and support. As AI continues to transform the customer journey, organisations are seeking ways to enhance customer experience while addressing the complexities of adopting this technology.

Key topics for discussion include:

• Generative AI and Customer Experience: Examining how AI can improve customer interactions by providing personalised, efficient support, and exploring real-world case studies of successful implementations.

• Overcoming Challenges in AI Adoption: Addressing the roadblocks organisations face when integrating AI into customer support, and strategies to overcome these obstacles.

• Best Practices for Leveraging GenAI: Discussing the practical steps to ensure AI-generated responses are reliable, secure, and aligned with customer expectations.

• Evolving Customer Expectations: Understanding how customer expectations are shifting in the digital era and how organisations are responding to meet these demands with AI-driven solutions.

This roundtable will offer a valuable platform for sharing insights on how to pilot and scale Generative AI in customer service, delivering an improved customer experience while navigating the challenges of AI adoption.