Coveo Leveraging Generative AI to Enhance Connected Service Experiences

Join us for an exclusive dinner where senior leaders in customer service, support, and digital experience will gather to discuss how evolving customer expectations are reshaping organisational strategies. This roundtable will explore the practical applications of Generative AI in delivering personalised, connected experiences while addressing common misconceptions about the technology.

Key discussion points include:

• Changing Customer Expectations: How organisations are adapting to meet the growing demand for seamless, connected service experiences.

• Generative AI in Service Delivery: Examining where Generative AI can make the biggest impact on service KPIs, and understanding its limitations in solving service challenges.

• Personalised Customer Service: Strategies to enable employees to deliver tailored customer interactions through AI-enhanced tools.

• Minimising Risks with Gen AI: Best practices for deploying Generative AI safely, including how to evaluate AI vendors and avoid common pitfalls.

This dinner will provide an opportunity for Directors and senior leaders in customer service, IT, and digital transformation to share insights on how to enhance service delivery with AI, while managing the risks associated with its adoption.