Coveo Leveraging Generative AI to Enhance Service Delivery and Customer Experience

Join us for an exclusive virtual roundtable with Coveo, where senior leaders will explore how Generative AI can revolutionise service delivery, enhance the digital customer experience, and address key concerns around security, accuracy, and costs. As enterprises continue to undergo digital transformation, the challenge lies not in anticipating customer needs, but in unlocking the knowledge that already exists within the organisation.

Key focus areas include:

• Improving the Digital Customer Experience: Understanding how Generative AI can be harnessed to personalise customer interactions and enhance service quality.

• Addressing Security, Accuracy, and Costs: Tackling the common concerns associated with deploying AI in customer support environments.

• Enhancing Service Delivery: Exploring how AI-driven support models can boost operational efficiency and transform service delivery.

Participants will have the opportunity to share their experiences and insights on how to navigate the challenges of implementing Generative AI within support organisations, from improving customer satisfaction to managing knowledge and platform infrastructure.

This roundtable offers a valuable opportunity to uncover practical steps for integrating AI into service strategies, paving the way for more efficient, collaborative support models.