Coveo Redefining Customer Experience with Generative AI

Abstract:

Customer expectations are evolving rapidly, demanding seamless and personalized experiences across all touchpoints. This exclusive dinner, at The James NoMad, New York, brings together industry leaders to discuss how Generative AI can be harnessed to redefine customer service and drive business growth. We will explore real-world examples, share best practices, and address the challenges of implementing AI-powered solutions.

Discussion Points:

• Evolving Customer Expectations: Understand how customer expectations have shifted and explore strategies to meet these evolving demands.
• The Power of Generative AI: Discuss the potential of Generative AI to enhance customer experiences and drive business value.
• Overcoming AI Implementation Challenges: Share insights and best practices for overcoming obstacles in AI adoption and implementation.
• Measuring the Impact of AI: Explore key metrics and strategies for evaluating the effectiveness of AI-powered customer experiences.
• The Future of Customer Service: Discuss emerging trends and technologies that will shape the future of customer interactions.