Coveo Uncover a Roadmap to Using Generative AI

Uncover a roadmap to using GenAI to increase resolution, improve the digital customer experience and tackle concerns around security and costs.

As enterprises continue their path of digital transformation, the challenge isn't figuring out how to anticipate unstated customer needs, but instead unlocking the knowledge that already exists in-house. Add into the mix the revolutionary capabilities of Generative AI, and many companies are uncertain about how to define concrete steps for their roadmap.

In this interactive roundtable, we will discuss:

• What challenges does your organization face when it comes to using GenAI for customer support?
• Would you feel comfortable using generated answers from AI to support customers directly within your platform/product?
• How have customer expectations changed regarding customer service and what are you doing in response?
• Where are you interested in piloting GenAI within the customer journey?