Elastic Delivering ROI on AI: How AI Transforms Customer Support Efficiency

Maximize the Value of Your AI Investment

AI - and especially Generative AI - is transforming the customer support landscape. But transformation without measurable ROI is just change. 

Join us for an expert-led roundtable designed to help you connect your AI strategy with real, measurable business outcomes. We'll dive deep into the metrics that matter, including cost-tracking, AI KPIs and business performance indicators - giving you a clear roadmap for generating returns from your AI and Gen AI investments. 

What we'll discuss:

• How are you currently utilizing AI and Gen AI technologies? What challenges and opportunities have you seen so far? 
• How are you measuring AI performance? What KPIs and benchmarks are helping you prove it's value?
• What benefits do you expect AI agents to bring to your support strategy? where do you see the biggest impact - efficiency, CX, or revenue growth?
• How are you using AI and automation to manage customer data and personalize experiences? Can AI help you deliver more relevant, targeted and satisfying interactions?
• What key metrics are best for tracking ROI - and how do you avoid common pitfalls?

AI can transform how your business engages and support customers - but only if it delivers measurable results. Don't miss this opportunity to learn how leading organizations are unlocking ROI from AI in customer support.