Transforming Utilities with AI-Driven Operations

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Join HCLTech for an engaging virtual roundtable where industry leaders and innovators will explore how AI is revolutionising the utilities sector. This session will focus on leveraging AI-driven operations (AIOps) to optimise field services, reduce costly system customisations, and enhance data-driven decision-making in today’s rapidly evolving utility landscape.

Key discussion highlights include:

• AI Operations for Field Services:

Discover how AI can optimise dispatch, predictive maintenance, and asset tracking to improve workforce efficiency and responsiveness. Real-world examples will showcase successful implementations of AI-optimised service models using HCLTech and Microsoft technologies.

• Reducing System Customisation with AI:

Learn strategies to streamline system functions, minimise custom development costs, and integrate AI for adaptability without overhauling your system of record. Case studies will demonstrate how AI can enhance critical records and maintain data integrity.

• Data-Driven Insights for Proactive Operations:

Explore how AI generates actionable insights to anticipate challenges, optimise asset health, and extend equipment life. Predictive analytics for demand management and grid resilience will also be discussed.

This roundtable offers a platform for utilities leaders to gain insights into harnessing AI for improved operations, cost efficiency, and sustainability. Don’t miss this opportunity to learn from industry experts and understand the transformative role of Microsoft’s AI solutions in driving innovation across the utilities sector.

Field Service Excellence