Hitachi Vantara / Zetaris Why Is Your AI Failing to Enhance Customer Experience and Operational Efficiency?
Turn AI into revenue engine - not a cost centre - by aligning automation with measurable business outcomes.
AI is everywhere in retail and telecommunications, yet many organizations are struggling to see real returns. Customer experiences feel inconsistent, automation costs continue to rise, and leadership teams are questioning whether AI is actually driving revenue - or quietly eroding trust.
Join senior retail and telco leaders for a virtual, peer-level roundtable focused on transforming AI from an experimental tool into a measurable driver of customer satisfaction, efficiency and growth.
What We'll Discuss:
- Measuring Real ROI from AI Automation - How are organizations tying AI investments directly to revenue growth, cost reduction and operational KPIs - rather than vanity metrics?
- AIs Impact on Customer Experience - Are your AI tools improving customer satisfaction, or creating friction through poor responses, delays or inconsistent interactions?
- Preventing AI Hallucinations in Customer Journeys - As AI takes on a more visible role in customer-facing workflows, what safeguards are leaders putting in place to prevent misinformation, brand damage, and loss of trust?
Engage in a candid, peer-to-peer discussion with fellow leaders facing the same challenges - no sales pitches, just real-world insights. Learn how organizations are aligning AI with business outcomes, protecting customer trust, and driving measurable value at scale.
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