Microsoft AI Connected Modernize Service
How to create connected, AI Powered customer experiences and discussion on the future for Customer Engagement. AI continues to push the boundaries of what is possible, offering a myriad of benefits to customer experience and support teams and organizations. AI-powered tools and algorithms empower organizations to create strategies across the entire sales funnel with next-generation AI and real-time insights into the flow of work to drive customer engagement, transform the way sellers work, and network with peers to learn from their experiences. Predictive analytics provide invaluable insights into customer behavior, preferences and buying patterns, enabling teams to personalize their approach, recommend tailored products or solutions, and identify cross-selling and upselling opportunities and drive CSAT. The result is increased customer satisfaction and revenue growth.
Integration of generative AI into the customer experience and support process offers transformative benefits, including improved productivity, enhanced customer insights, efficient lead management, accurate forecasting, and streamlines operations.
In this session we will discuss how leaders are leveraging AI to reshape their customer success teams. Considering both efficiencies, growth, improved customer experience, along with any potential challenges.
Key Discussion Points:
- What current strategies do you have to boost sales effectiveness and performance for your sales and customer care organization and how do you see AI playing a role in that?
- How is your company changing your customer engagement model to make every customer interaction more hyper-personalized? How do you see AI accelerating those efforts?
- In what ways do you see AI providing continuous support throughout the entire customer support process from proposal to deal closure?
- While the business case for artificial intelligence is compelling, the rate of change in AI technology is astonishingly fast - and not without risk. What internal and external risks most concern you?
- How are you keeping customer support and service strategies aligned given the tremendous pace of innovation driven by AI? What is your strategy to ensure that the customer remains at the center of your business transformation?
Register now to reserve your spot!