Microsoft Empowering Service Teams and Call Centers with Generative AI
Join Microsoft for an exclusive roundtable where industry leaders will discuss how generative AI is transforming the contact center industry, enabling service teams to deliver personalized, efficient, and scalable customer interactions. As customer expectations for real-time, tailored support grow, generative AI offers innovative solutions that enhance the customer experience while optimizing operational costs. From intelligent chatbots to AI-assisted agents and predictive analytics, this session will explore how AI is reimagining service delivery across all customer engagement channels.
Key discussion points include:
- AI Integration in Contact Centers: Exploring current applications of generative AI in customer service and addressing the challenges of seamless integration with human agents.
- Balancing Personalization and Automation: Understanding how to maintain personalized customer experiences while leveraging automation to improve efficiency and scalability.
- Future Vision for Generative AI: Anticipating the evolution of generative AI in the next few years and the new opportunities and risks it brings for customer service.
- Building Customer Trust with AI: Discussing strategies to ensure AI-driven interactions are authentic, transparent, and trustworthy, fostering customer confidence in AI-enhanced service.
This roundtable is designed for VPs and Directors of Customer Service, Customer Experience, and Operations who are responsible for driving innovation in enterprise call centers. Attendees will gain insights into harnessing generative AI to meet rising customer expectations, improve operational efficiency, and position their organizations as leaders in customer service excellence.