Microsoft Redefining Customer Experience in the Age of AI
Join senior customer experience leaders for an interactive virtual roundtable exploring how AI is transforming the way organizations engage, support and build trust with their customers.
Customer experience is undergoing a profound AI-driven transformation - reshaping how organizations understand, serve and connect with their customers.
From predictive insights to intelligent automation, AI has evolved from a tactical tool into a strategic foundation for delivering personalized, efficient and scalable experiences across every touchpoint.
In this invite-only executive roundtable, we'll discuss what this transformation means in practice - from AI powered contact centers and real-time analytics to agentic AI that can plan and act autonomously. Together, we'll explore how organizations are reimagining their customer engagement strategies to balance innovation, compliance and human connection.
Discussion Topics:
This session will bring together senior leaders from across industries to discuss how AI Business Solutions are empowering organizations.
- AI Transformation & Roadmap - How has your organization integrated AI into its operations, customer experience, and growth strategy? What are your priorities for the next 1, 3 and 5 years as you move toward becoming a "frontier firm"?
- Agentic AI & Strategy Adoption - As AI systems evolve from predictive to agentic - capable of thinking, planning and acting autonomously - what opportunities and challenges do you foresee in adopting these capabilities for customer engagement?
- Customer Experience Transformation & Barriers - How is your organization approaching the transformation of customer experience with AI-powered solutions such as intelligent contact centers? What barries - technical, cultural or regulatory - are you encountering along the way?
Reserve your seat below!
Space is limited to ensure a high-quality, collaborative discussion among senior leaders. Join an exclusive conversation on how AI is redefining customer experience - and what it mean for the future of your organization.