Microsoft Reimagining Customer Engagement: AI, Contact Centers, and Beyond
Join industry leaders and Microsoft experts for an exclusive virtual roundtable exploring how AI and Contact Center as a Service (CCaaS) are redefining customer engagement in a digital-first world.
The Future of Customer Engagement is Now
Customer expectations are evolving faster than ever - and traditional contact center models can't keep up.
Today's customers demand seamless, personalized and predictive interactions across every channel. To meet these expectations, organizations are rethinking the contact center not as a cost center, but as a strategic driver of customer experience.
Contact Center as a Service (CCaaS) is at the forefront of this transformation. Once focused on managing phone systems, CCaaS has evolved into an intelligent, agile platform that unifies people, data and AI to deliver exceptional experiences at scale.
About the Roundtable
In this interactive session, we'll explore how Microsoft is approaching the journey of combining AI and CCaaS to help organizations innovate, adapt and thrive in a digital-first world.
You'll hear from peers and industry experts on how they're leveraging emerging technologies to future-proof their customer service strategies - and how you can do the same.
Discussion Topics:
This roundtable will explore key questions shaping the future of customer experience:
- Customer Engagement Today: Where are the biggest gaps and opportunities for improvement?
- AI Beyond Automation: How can AI elevate human connection rather than replace it?
- Integration Challenges: What obstacles stand in the way of AI and CCaaS adoption - and how are leaders overcoming them?
- The Next 3-5 Years: How will contact centers evolve, and what should organizations do now to prepare?
- Evolving Expectations: How can CCaaS and AI help meet - and exceed - rising customer demands?
Reserve your seat below!
Seats are limited to ensure a focused, collaborative discussion among senior executives.