Microsoft Rethinking Bots: From Frustration to Function

Rethinking Bots: From Frustration to Function

As AI agents become an essential part of the modern customer experience stack, many organisations are asking the same critical question: How do we use AI to reduce service volumes without sacrificing satisfaction? While AI promises efficiency, customers are still expressing frustration with impersonal or ineffective bots.

This virtual roundtable brings together a select group of CX, operations, and digital transformation leaders to explore how AI agents can - and should - evolve to deliver meaningful value for both customers and brands.

This is a small-group, invite-only session designed for open, candid dialogue. No sales pitches, no slides - just real conversation among peers who are navigating the same transformation.

What We'll Discuss:

The session will dig into core questions shaping the future of customer service:

• Where are the most urgent needs for AI agents today - and are they more internal or customer-facing?
• What are the real blockers holding teams back from fully embracing intelligent agents?
• Can AI-driven interactions actually enhance your brand perception - or are we risking more customer fatigue?
• What lessons have early adopters learned that should shape future strategy?

Expect honest insights, shared frustrations, and practical takeaways.

Request an Invite

Seats are limited to keep the conversation engaging and actionable. If you'd like to be part of this session, request an invitation below. We'll review submissions to ensure a good fit for the group dynamic.