Tata Communcations Rewiring Enterprise Networks & Customer Interaction for the Digital Age
Location: The Skylark, New York
The upcoming private roundtable will focus on two critical areas for enterprise leaders: Navigating the complexities of modern enterprise networks and enhancing customer engagement in a digital-first world.
Table 1: Navigating Network Complexity and Optimization:
Table 1 will dive into the Multi-Cloud Conundrum, exploring how enterprises are managing network complexity, security and cost optimization across distributed cloud environments. Discussions will cover the role of AI and Automation in network management, leveraging predictive analytics and maintenance to optimize performance. Key topics will also include the adoption of hybrid and software-defined architectures (SD-WAN, SASE, and edge computing) to balance control, security, and agility across globally distributed enterprises. The conversation will then shift to resilience in the age of disruption, examining how businesses can ensure continuous operations amid cyber threats, regulatory changes, and evolving digital demands. Finally, experts will explore future innovations in enterprise networks, including private 5G, Network-as-a-Service (NaaS), quantum networking, and zero-trust security models.
Table 2: Enhancing Customer Interaction & Omnichannel Experience:
Table will focus on transforming customer engagement with CPaaS and AI-powered interactions. Key discussion will center around how enterprises are integrating AI-driven chatbots, virtual assistants and CPaaS to redefine customer journeys. Strategies for unifying voice, messaging, and digital interactions into a frictionless omnichannel experience will be examined, alongside the importance of personalization at scale, using customer data, behavioural analytics and AI, while ensuring privacy and compliance. The roundtable will also explore how businesses can bridge the digital and human divide, striking the right balance between automation and human-led interactions to enhance customer loyalty and retention. The session will wrap up insights into future trends in customer engagement, such as real-time sentiment analysis, AI-powered voice technologies, and proactive service strategies.
Why Attend?
The roundtable offers an exclusive opportunity for CIO's, Chief Customer Experience Officers, Heads of CPaaS, Contact Centers, Voice & Messaging Technologies, and Chief Marketing Officers to engage in peer networking and gain curated insights from industry experts. Attendees will leave with actionable takeaways to modernize their IT and customer engagement strategies, all while enjoying a private, fine dining experience and exchanging perspectives with fellow leaders in the industry.