The CIO Chapter North America

This workshop empowers CIOs and IT leaders to unlock the transformative potential of artificial intelligence (AI) and machine learning (ML) within their organizations. Participants will explore real-world applications of generative AI, predictive analytics, and AI-augmented IT operations (AIOps) to drive automation, optimize decision-making, and uncover new revenue streams. Through case studies, expert insights, and hands-on exercises, attendees will gain a clear understanding of how to effectively integrate AI and ML into their strategies, harnessing these technologies for competitive advantage and long-term growth.

Key Takeaways:

• Discover how generative AI and predictive analytics can improve decision-making and business outcomes.
• Leverage AIOps to enhance IT operations and drive operational efficiencies.

As generative AI tools become embedded in day-to-day workflows, CIOs face a new wave of shadow IT—one that’s decentralised, fast-moving, and often invisible. This session explores how to detect and manage the unsanctioned use of AI and large language models across the enterprise. From data leakage risks to compliance blind spots, we’ll examine practical strategies for visibility, governance, and balancing innovation with control.

Key Takeaways:

• Learn how to identify and mitigate the risks of unsanctioned AI tool usage across departments—before it leads to data breaches or compliance violations.

• Discover governance strategies that allow innovation to flourish while maintaining visibility and control over AI and LLM deployments.

This workshop empowers CIOs and IT leaders to maximize the value of their data while maintaining quality, compliance, and ethical standards. Participants will learn how to implement real-time analytics to drive timely, informed decision-making, enable data democratization to foster a data-savvy workforce, and ensure adherence to regulations like GDPR. Through expert-led discussions and practical demonstrations, attendees will gain actionable strategies to build robust data governance frameworks that balance innovation with responsibility, paving the way for sustainable, data-driven growth.

Key Takeaways:

• Harness real-time analytics and data democratization to empower smarter, faster decision-making.
• Build robust governance frameworks to ensure compliance and ethical data use.

This workshop explores how blockchain and Web3 technologies are revolutionizing industries by unlocking new use cases in financial services, supply chains, and identity verification. CIOs and IT leaders will learn about the potential of smart contracts, decentralized finance (DeFi) platforms, and secure digital identity solutions. The session will delve into how distributed ledger technologies are enhancing transparency, reducing costs, and improving security, offering innovative solutions for businesses. Attendees will gain practical insights on integrating blockchain and Web3 to drive operational efficiency, enhance security, and create new business models.

Key takeaways: 

• Harness the power of smart contracts and DeFi platforms to transform financial operations.
• Implement secure digital identities and blockchain solutions for improved security and transparency.

The modern contact center is undergoing a rapid transformation, moving beyond legacy, on-premise systems to embrace the agility and scalability of cloud-native architectures. This session will provide a comprehensive roadmap for contact center, detailing the journey from foundational cloud infrastructure to leveraging advanced AI-driven intelligence. Gain practical insights into deploying, optimizing, and operating a truly cloud-native contact center that enhances customer experience (CX), improves agent efficiency, and drives business value.

Discover innovative solutions in action. Our partners will showcase their latest tools, technologies, and strategies designed to address real-world challenges and unlock new opportunities. This is your chance to see the possibilities first-hand, ask questions, and explore how these solutions could drive results for your organisation.

This workshop focuses on creating seamless digital workspaces that boost employee experience and enhance productivity in hybrid work environments. CIOs and IT leaders will explore the latest virtual collaboration platforms, AI-powered productivity tools, and secure remote access technologies designed to empower employees to collaborate effectively from anywhere. The session will provide actionable strategies for building a cohesive, secure, and efficient digital workplace that supports both in-office and remote teams, fostering greater engagement and collaboration.

Key Takeaways:

• Leverage virtual collaboration platforms and AI tools to enhance hybrid workforce productivity.
• Implement secure remote access technologies to ensure safety and seamless connectivity.

This workshop equips CIOs and IT leaders with the tools and strategies to ensure business continuity in the face of unpredictable disruptions. Participants will explore disaster recovery as a service (DRaaS), backup automation, and advanced supply chain resilience tools to protect their organizations from risks such as geopolitical tensions, pandemics, and natural disasters. Through case studies and practical insights, attendees will learn how to develop robust continuity plans that safeguard critical operations and ensure rapid recovery, minimizing downtime and mitigating risks.

Key Takeaways:

• Implement DRaaS and backup automation for streamlined disaster recovery and minimal downtime.
• Strengthen supply chain resilience to maintain operations during global disruptions.

Agentic AI marks a shift from task-based automation to intelligent systems that can act autonomously, make decisions, and collaborate across enterprise functions. This session explores how CIOs can harness self-directed AI agents to reshape operations, accelerate innovation, and redefine the IT operating model. We’ll cut through the hype to examine real use cases, strategic implications, and the governance frameworks required to stay in control.

Key Takeaways:

• Understand how agentic AI differs from traditional automation—and what it means for your tech stack and team structure.

• Strengthen OT cybersecurity to protect industrial systems from evolving threats.

This workshop explores the latest advancements in networking technologies that are driving the digital transformation. CIOs and IT leaders will delve into the benefits of 5G adoption, software-defined networking (SDN), and network automation, focusing on how these technologies enable faster, more secure, and agile connectivity. The session will cover practical strategies for integrating these advanced solutions to enhance network performance, scalability, and reliability, ensuring that organizations can keep pace with the growing demands of digital business operations.

Key Takeaways:

• Leverage 5G and SD-WAN technologies for faster, more reliable network connectivity.
• Implement network automation to optimize performance and reduce operational complexity.

Step away from passive listening and into active problem-solving. In this highly interactive session, you’ll work alongside your peers to explore some of the most pressing challenges and exciting opportunities facing your role today. Share experiences, exchange fresh perspectives, and leave with practical ideas you can take back to your organisation.

Discover innovative solutions in action. Our partners will showcase their latest tools, technologies, and strategies designed to address real-world challenges and unlock new opportunities. This is your chance to see the possibilities first-hand, ask questions, and explore how these solutions could drive results for your organisation.